Service Desk Request

Thank you for contacting MarketSmart Support!

Please be as detailed as possible when describing the issue you are experiencing. Include any attachments, such as screenshots, that will allow us to replicate issues or complete the work requested at the bottom of this form.

Required fields are marked with an asterisk

{"xsrfToken":"6e6f8dc8b5853718f202945debe125516af6b2e0_lout","branding":{"id":"7","key":"tosdi","name":"MarketSmart Service Desk","portalBaseUrl":"/servicedesk/customer/portal/7"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/536536c7-dc53-4249-b770-bf2c12fc3506/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYmY1M2IxOS1lYzZmLTRjZmUtYTFmMS0xODViMGY4MzJjZTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjUzNjUzNmM3LWRjNTMtNDI0OS1iNzcwLWJmMmMxMmZjMzUwNiI6WyJyZWFkIl19LCJleHAiOjE3ODYzNDY4MTIsIm5iZiI6MTc4NjM0NjIxMn0.4zNggsYRwbi1AjnWgODuY7K0bEXqouLhL68xG3eCu98&client=ebf53b19-ec6f-4cfe-a1f1-185b0f832ce5&mode=fit","logoId":"536536c7-dc53-4249-b770-bf2c12fc3506","isLogoAvailable":true,"helpCenterTitle":"Welcome to the MarketSmart Service Desk","sharedPortalName":"Service Desk","userInitialAnnouncementMessageWiki":"This is where you can submit a feature request, bug, or any questions you have about our product.","translations":{"en-US":{"helpCenterTitle":"Welcome to the MarketSmart Service Desk","sharedPortalName":"Service Desk","announcementMessage":"This is where you can submit a feature request, bug, or any questions you have about our product.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#004d72","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/8172ca40-68b3-4889-9e71-4e8bb749a809/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYmY1M2IxOS1lYzZmLTRjZmUtYTFmMS0xODViMGY4MzJjZTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjgxNzJjYTQwLTY4YjMtNDg4OS05ZTcxLTRlOGJiNzQ5YTgwOSI6WyJyZWFkIl19LCJleHAiOjE3ODYzNDY4MTIsIm5iZiI6MTc4NjM0NjIxMn0.HIO2mfq9kFidUylYNMZMjVLrkub3Pxs6ndQKaZp-5_w&client=ebf53b19-ec6f-4cfe-a1f1-185b0f832ce5&height=300&mode=fit","bannerMediaApiFileId":"8172ca40-68b3-4889-9e71-4e8bb749a809","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#004d72","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"7","key":"tosdi","projectId":10051,"serviceDeskId":7,"name":"MarketSmart Service Desk","description":"Welcome! You can raise a request for MarketSmart Service Desk using the options provided.","portalBaseUrl":"/servicedesk/customer/portal/7","onlyPortal":false,"reqTypes":[{"id":"264","name":"Add new DAF to DAFwidget","descriptionHtml":"<h2><a name=\"ThankyouforcontactingMarketSmartSupport%21\" target=\"_blank\"></a>Thank you for contacting MarketSmart Support!</h2>\n MarketSmart's free DAFWidget tool helps non-profit organizations reduce friction with their donors by providing an easy portal for them to access their Donor-Advised Fund's secure login page so that they can give more easily. If your donor-advised fund is not listed in our DAFwidget, use the form below to request that it be added! \n<hr>","callToAction":"Add new DAF to DAFwidget","introHtml":"If your fund is not listed in our DAFwidget, you can use this form to request that it be added.","icon":10669,"iconUrl":"https://imarketsmart.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10669","groups":[28],"key":""},{"id":"363","name":"eCourse Support","descriptionHtml":"<h2><a name=\"ThankyouforcontactingMarketSmart%27seCourseSupport%21\" target=\"_blank\"></a>Thank you for contacting MarketSmart's eCourse Support!</h2>\n Complete the short form below to submit an inquiry to our Support team. Please be as detailed as possible when describing the issue you are experiencing with the Donor Story eCourse. \n<hr>","callToAction":"eCourse Support","introHtml":"For questions or requests about the Donor Story eCourse.","icon":10700,"iconUrl":"https://imarketsmart.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10700","groups":[28],"key":""},{"id":"330","name":"Fundraising Report Card Support","descriptionHtml":"<h2><a name=\"ThankyouforcontactingMarketSmart%27sFRCSupport%21\" target=\"_blank\"></a>Thank you for contacting MarketSmart's FRC Support!</h2>\n Complete the short form below to submit an inquiry to our Support team. Please be as detailed as possible when describing the issue you are experiencing with FRC. \n<hr>","callToAction":"Fundraising Report Card Support","introHtml":"For questions or requests about FRC.","icon":10711,"iconUrl":"https://imarketsmart.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10711","groups":[28],"key":""},{"id":"90","name":"Product Feedback","descriptionHtml":"<h2><a name=\"ThankyouforcontactingMarketSmartSupport%21\" target=\"_blank\"></a>Thank you for contacting MarketSmart Support!</h2>\n Thank you for providing us feedback on our products. Please fill out the requested information below with as much detail as you can and it will be reviewed by our Product Team. \n<hr>","callToAction":"Product Feedback","introHtml":"Have ideas on how we can improve our products? We value your feedback!","icon":10725,"iconUrl":"https://imarketsmart.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10725","groups":[28],"key":""},{"id":"94","name":"Service Desk Request","descriptionHtml":"<h2><a name=\"ThankyouforcontactingMarketSmartSupport%21\" target=\"_blank\"></a>Thank you for contacting MarketSmart Support!</h2>\n Please be as detailed as possible when describing the issue you are experiencing. Include any attachments, such as screenshots, that will allow us to replicate issues or complete the work requested at the bottom of this form. \n<hr>","callToAction":"Service Desk Request","introHtml":"For general issues, questions, and requests.","icon":10677,"iconUrl":"https://imarketsmart.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10677","groups":[28],"key":""},{"id":"66","name":"Email Blast Request","descriptionHtml":"","callToAction":"Email Blast Request","introHtml":"Request received from your email support channel.","icon":10545,"iconUrl":"https://imarketsmart.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"231","name":"Get developer support","descriptionHtml":"","callToAction":"Get developer support","introHtml":"Use this request type to escalate customer requests to developers.","icon":10542,"iconUrl":"https://imarketsmart.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10542","groups":[],"key":""}],"reqGroups":[{"id":28,"name":"Ask us a question or submit a request."}],"orderMapping":{"28":[90,94,264,330,363],"26":[90],"27":[66]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"20bb141f-1c26-3542-b995-fcc4263b2f95","appLinkName":"System Confluence","appLinkUrl":"https://imarketsmart.atlassian.net/wiki","spaceKey":"TOSDI","spaceName":"TEST_Ops Service Desk (IT)","spaceUrl":"https://imarketsmart.atlassian.net/wiki/spaces/TOSDI","isServer":false},"labels":[],"projectKey":"TOSDI","serviceDeskId":7,"kbLinkDomainURLs":["https://imarketsmart.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TOSDI","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYmY1M2IxOS1lYzZmLTRjZmUtYTFmMS0xODViMGY4MzJjZTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMTMzNzUzMzkyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3ODYzNDc0MTIsIm5iZiI6MTc4NjM0NjIxMiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.Rl58tfb5xD81QgLK1pzBvjtocpDF8QCZ1hHm-SBBIUI","targetCollection":"upload-user-collection-133753392","endpointUrl":"https://api.media.atlassian.com","clientId":"ebf53b19-ec6f-4cfe-a1f1-185b0f832ce5","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":94,"projectId":10051,"issueType":{"id":"10002","name":"Task"},"form":{"name":"Service Desk Request","descriptionHtml":"<h2><a name=\"ThankyouforcontactingMarketSmartSupport%21\"></a>Thank you for contacting MarketSmart Support!</h2>\n \nPlease be as detailed as possible when describing the issue you are experiencing. Include any attachments, such as screenshots, that will allow us to replicate issues or complete the work requested at the bottom of this form.\n \n \n<hr />","callToAction":"Service Desk Request","intro":"For general issues, questions, and requests.","instructions":"<h2><a name=\"ThankyouforcontactingMarketSmartSupport%21\"></a>Thank you for contacting MarketSmart Support!</h2>\n \nPlease be as detailed as possible when describing the issue you are experiencing. Include any attachments, such as screenshots, that will allow us to replicate issues or complete the work requested at the bottom of this form.\n \n \n<hr />","icon":10677,"iconUrl":"https://imarketsmart.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10677","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10133","fieldConfigId":"10283","label":"Additional request participants:","description":"If you would like additional contacts to get email updates on this request, please include their name(s) and email(s).","descriptionHtml":"If you would like additional contacts to get email updates on this request, please include their name(s) and email(s).","required":false,"displayed":true,"presetValues":[]},{"fieldType":"forge","jiraFieldType":"com.atlassian.forge:ari:cloud:ecosystem::extension/0d2b869a-7f1b-418a-8514-a06a399fe019/fd5d5be6-7a0b-48a2-8abb-7cc74c31e282/static/hubspot-integration-custom-field-single","fieldId":"customfield_10453","fieldConfigId":"10611","label":"Contact Organization","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"forge":{"extension":{"id":"ari:cloud:ecosystem::extension/0d2b869a-7f1b-418a-8514-a06a399fe019/fd5d5be6-7a0b-48a2-8abb-7cc74c31e282/static/hubspot-integration-custom-field-single","moduleId":null,"type":"jira:customFieldType","environmentKey":"production","environmentType":"PRODUCTION","appVersion":"8.8.0","installationId":"3648409f-b7cb-45be-a8af-f7ba9359434d","scopes":["manage:jira-configuration","read:app-system-token","read:email-address:jira","read:jira-user","read:jira-work","storage:app"],"egress":[{"addresses":["https://api.hubapi.com","https://hubspot-auth.apps.appsvio.com"],"type":"FETCH_BACKEND_SIDE","category":null,"inScopeEUD":null}],"license":null,"userAccess":null,"consentUrl":null,"properties":{"contextConfig":{"resource":"app-resource"},"description":"Allows users to choose one value from selected HubSpot object: Companies, Deals or Contacts.","edit":{"experience":["issue-create","issue-transition","issue-view","portal-request"],"isInline":true,"resource":"app-resource"},"formatter":{"expression":"`${value.label}`"},"icon":"https://icon.cdn.prod.atlassian-dev.net/0d2b869a-7f1b-418a-8514-a06a399fe019/fd5d5be6-7a0b-48a2-8abb-7cc74c31e282/df2a82c9-e537-482e-a185-1f7b2830f8bc/app-resource/icons/hubspot-logo-cf.svg","key":"hubspot-integration-custom-field-single","name":"HubSpot Object Picker (single)","resolver":{"function":"resolver"},"resourceUploadId":"df2a82c9-e537-482e-a185-1f7b2830f8bc","schema":{"properties":{"id":{"searchAlias":"id","type":"string"},"label":{"searchAlias":"label","type":"string"},"url":{"type":"string"}}},"type":"object","unlicensedAccess":["customer"],"view":{"experience":["issue-view"],"render":"native","resource":"view"}},"hiddenBy":"UnlicensedAccess","installationConfig":null,"migrationKey":null,"sandboxPolicies":[],"environmentId":"fd5d5be6-7a0b-48a2-8abb-7cc74c31e282"}}},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10100","fieldConfigId":"10242","label":"If your organization is not listed above, enter it here:","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary:","description":"Please let us know what type of request this is, i.e.: \"Dashboard help\", \"Microsite update\", \"Unsubscribe request\"","descriptionHtml":"Please let us know what type of request this is, i.e.: \"Dashboard help\", \"Microsite update\", \"Unsubscribe request\"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"What can we help you with? ","description":"Include as many details as possible, such as links, steps to recreate the issue, etc. Screenshots can also be attached below.","descriptionHtml":"Include as many details as possible, such as links, steps to recreate the issue, etc. Screenshots can also be attached below.","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachments:","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/7/create/94","requestValidateBaseUrl":"/servicedesk/customer/portal/7/validate/94","calendarParams":{"firstDay":0,"date":"2026-08-10T03:16:53-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYmY1M2IxOS1lYzZmLTRjZmUtYTFmMS0xODViMGY4MzJjZTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMTMzNzUzMzkyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3ODYzNDc0MTMsIm5iZiI6MTc4NjM0NjIxMywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.BYRAp-1nnYDqbOCd8fk1r9eUaalCifpzTlKJu3nibDo","targetCollection":"upload-user-collection-133753392","endpointUrl":"https://api.media.atlassian.com","clientId":"ebf53b19-ec6f-4cfe-a1f1-185b0f832ce5","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}